Returns & Refund Policy

Restfully™ Refund Policy

At Restfully™, we are committed to providing products that improve your quality of life and help you achieve better rest and well-being. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us at support@restfully.com.au.

Cancellation Policy

We understand that changes can happen, and we aim to accommodate your needs. Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, your order will likely have entered processing and may not be eligible for cancellation. If you do cancel your order within the 24-hour window, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

At Restfully™, we are confident in the benefits our products provide, and we encourage you to give them a minimum of 14 days to experience their full impact. If you are still unsatisfied, you may return the items after 14 days and within the 60-day period covered by our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or email us directly at support@restfully.com.au. For faster processing, please include your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care to ensure your order arrives in perfect condition. An item is considered damaged if it has a defect or if the product itself is physically broken. Please note that damaged packaging, such as dented boxes, does not qualify as product damage if the item inside remains in good condition.

If your product arrives damaged, contact us within 72 hours of delivery at support@restfully.com.au. Please include a clear photo of the damage in your email. If eligible, we will send a replacement free of charge. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to ensure timely delivery, Restfully™ cannot be held responsible for delays caused by couriers, customs, or other external factors beyond our control. If you encounter any issues with your delivery, we recommend contacting the courier directly for assistance. Please note that we are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to provide the correct shipping address during checkout. If the address provided is incorrect and we are not notified within 24 hours of placing the order, we cannot offer a resend or refund.

Policy Updates

We reserve the right to update this Refund Policy at any time. It is the customer’s responsibility to review the most recent version before making a purchase. By purchasing and continuing to use Restfully™ products, you agree to this Refund Policy.

For any questions, please don’t hesitate to reach out to us at support@restfully.com.au.